IDHS Strategic Planning

Education
Written By HALT Creative

Clients: Illinois Department of Human Services

Partners: Accenture

Challenge:  In October 2023, the Illinois Department of Human Services (IDHS) welcomed a new Secretary, Dulce Quintero, who wants to create a department-wide strategic plan to foster a greater sense of unity across the State’s biggest agency. IDHS administers several vital safety net and other programs including Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Early Intervention programs, and Immigrant and Refugee Welcoming Centers. It also houses the divisions of Substance Use Prevention and Recovery, Mental Health, and other vital social service divisions and programs. The department asked Civic Consulting Alliance to provide strategic planning support across divisions and develop a unified plan for the department.

Action: In partnership with Accenture, Civic Consulting Alliance provided pro bono strategic planning support to IDHS. Our work encompassed developing a clear mission, vision, and values, identifying and prioritizing strategic opportunities, and creating a roadmap for implementation. To further enhance the strategic direction, we conducted follow-up support with the leadership of IDHS' Family and Community Services division as well as with members of the Secretary’s Office.

Result: IDHS is well-positioned with a set of achievable department-wide opportunities to work address over the next four years, that aligns with and enhances the goals and priorities of each division. This department-wide work will help to align each division to better serve the state's most vulnerable populations.

HALT Creative

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We combine imagery, color, composition, and text to tell your story as passionately and effectively as possible.

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